We regard a complaint, incident, or failure as an expression of concern or dissatisfaction about our organization, our staff, our partners, our contracted service providers, or anyone else acting on our behalf. A compliant, incident, or failure can be received verbally, by phone, by email, in writing, or via a support ticket.
Should you wish to report a complaint, incident, or failure anonymously, you may do so via the following:
Anonymous Reporting Website: http://silversky.ethicspoint.com
Anonymous Reporting Hotline: 844-942-3296
The complaint, incident, or failure will be formally acknowledged and will be logged. If the complainant feels that the problem has not been satisfactorily resolved, s/he can request that the complaint be reviewed at the Executive Management level. At this stage, the complaint should be submitted to legal@silversky.com. The request for Executive Management level review will be acknowledged within 48 hours of receiving it.