Contract Reviews to Address Your Changing Needs

Isolation, segregation, quarantine, school closures, offices closed, and the whole family stuck at home.  You would think I’m talking about winter, snow, and measles. Instead, this is what we all have been living through since COVID-19 landed on our shores.

Especially professionally, I bet you figured you had all of the needed contingencies covered: fire, power outages, circuit failures, redundant hardware, data replication—you were ready, at least so you thought.

Yes, you did prepare for select individuals to work remotely or to have remote offices. However, you likely did not prepare for the majority of your organization to work remotely for weeks or months on end.

So, you scrambled and got it done—added more VPN users, more security tokens, additional laptops doled out, and you provided training. You were the voice of calm and offered the needed guidance. In short order, your company was open for business, employees had what they needed to work productively, and customers became confident in your company’s ability to continue to serve them. Now what?

Given the urgency, what you did not realize was how your role as an IT manager, CISO, CTO, or IT technician had changed, in some ways, maybe for the long term. Before the pandemic, maybe your company had five branches. Today you must be concerned about these five branches as well as 30 remote employees. Where can you turn for help to monitor these new environments?

Times like these are when relationships with trusted outsourced service providers become really valuable. However, given the changing dynamics, a contract review may be necessary. If you do decide that contract reviews are in order, the following are ten questions to ask.

  1. What has changed since you signed the services contract?
  2. Have there been changes since you last spoke with the vendor?
  3. Has report validation changed much?
  4. Have service upgrades or improvements been made?
  5. Are new benefits being offered in this new environment?
  6. Are you happy with your visibility?
  7. Are there services that you did not need before that might benefit you today?
  8. How will new services complement your current toolbox?
  9. How can you be proactively notified of new options?
  10. How can you leverage your vendor’s specialists?

Remember, involve co-workers or staff that will be part of your support team in the review process. Specifically, include those individuals who will be affected by the services provided or who are responsible for your company’s network security, especially if they are new to the organization. Finally, if you don’t ask, you will never know. It’s times like these that your vendors will be more than happy to help you in any way that they can, just not in person.

 

Managed Security Services

Your around the clock SOC.

Managed Endpoint Detection and Response

Some attacks will succeed. Don’t worry—we have you.

Managed Detection and Response

Augment your IT team using our expertise and the latest technologies.

Email Protection Suite

Defending against the leading attack vector.

Cloud Email and Collaboration

More than ever, the cloud is essential.

Incident Response Readiness

When a breach occurs, you’ll be ready.

Compliance & Risk Services

Take the next steps on your cybersecurity maturity journey.

Trusted Cybersecurity for an Uncertain World

Understand, detect, and effectively respond to threats, reduce business risk and improve the return on your security investment.

Financial Services

We comply with the same regulations you do.

Healthcare

Affordable defenses for a sector under attack.

Retail

SilverSky stands between cybercriminals and your customers’ data.

Benefits of a Single Vendor Relationship

The Cooperative Bank of Cape Cod found itself especially appreciative of SilverSky’s comprehensive solution set—particularly as they rapidly, but securely, enabled employees to work remotely.

ACET

Automated Cybersecurity Examination Tool

HIPAA

Health Insurance Portability and Accountability Act

PCI DSS

Payment Card Industry Data Security Standard

FFIEC

Federal Financial Institutions Examination Council

GLBA

Gramm-Leach-Bliley Act

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Resources

Articles, guides, ebooks, tools, on-demand webinars, case studies, and more. Explore a range of topics.

Press & Events

Press releases, upcoming conferences and trade shows, and future and on-demand webinars

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Learn how CISOs are rebalancing prevention, detection, and response for stronger cyber defenses.

About Us

Trusted cybersecurity for an uncertain world.

Careers

Looking to join the fight against cybercriminals?

Security Management Console

Comprehensive customer portal for state of devices, reports for compliance, support tickets, and more.

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