---
title: Customer Terms & Service Documents
description: Explore SilverSky's customer terms, service documents, and agreements for tailored services and support, ensuring clarity and compliance in your engagements.
image: https://silversky.com/hubfs/SilverSky%20Homepage%20Featured%20Image.jpg
---

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Customer Documents

# Terms & Service Documents

Access the governing agreement, service attachments, and statements of work for SilverSky services.

Select a document below to open it in a new tab. If you need help locating the terms associated with your services, please contact your SilverSky representative.

## Master Agreement

Core terms governing the SilverSky customer relationship.

[↗SilverSky Master Services Agreement](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky%20Master%20Services%20Agreement%202.pdf?hsLang=en)

## Service Attachments

Documents that describe the scope and terms of specific services.

[↗SilverSky Managed Defender M365 Service Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Managed-Defender-M365-Service-Attachment.pdf?hsLang=en) [↗SilverSky MEDR for Defender Endpoints Service Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-MEDR-for-Defender-Endpoints-Service-Attachment.pdf?hsLang=en) [↗SilverSky MEDR S1 Service Attachment with SOSM](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-MEDR-S1-Service-Attachment-with-SOSM.pdf?hsLang=en) [↗SilverSky MEDR Service Attachment Cynet AIO](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-MEDR-Service-Attachment-Cynet-AIO.pdf?hsLang=en) [↗SilverSky MEDR Service Attachment Cynet Elite](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-MEDR-Service-Attachment-Cynet-Elite.pdf?hsLang=en) [↗SilverSky Microsoft MxDR Service Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Microsoft-MxDR-Service-Attachment.pdf?hsLang=en) [↗SilverSky Network Protect Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Network-Protect-Attachment.pdf?hsLang=en) [↗SilverSky Security Device Management Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Security-Device-Management-Attachment.pdf?hsLang=en) [↗SilverSky Lightning MxDR Service Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SlverSky-Lightning-MxDR-Service-Attachment.pdf?hsLang=en) [↗SilverSky Aware Service Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Aware-Service-Attachment.pdf?hsLang=en) [↗Silversky Email Protect Services Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/Silversky-Email-Protect-Services-Attachment.pdf?hsLang=en) [↗Silversky Email Protect Services Powered by Check Point](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/Silversky-Email-Protect-Services-Powered-by-CP-Attachment-08_25_2025.pdf?hsLang=en) [↗SilverSky Connect Service Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Connect-Service-Attachment.pdf?hsLang=en) [↗SilverSky Insight Service Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Insight-Service-Attachment.pdf?hsLang=en) [↗Compliance Email Archiving Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/Compliance-Email-Archiving-Attachment.pdf?hsLang=en) [↗Email Archiving and Business Continuity Attachment](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/Email-ArchivIng-and-Business-Continuity-Attachment.pdf?hsLang=en) [↗Enhanced Email Phishing Service](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/Enhanced-Email-Phishing-Service.pdf?hsLang=en) [↗Hosted Exchange Agreement](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Hosted-Exchange-Agreement.pdf?hsLang=en) [↗SilverSky Office 365 Service](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SilverSky-Office-365-Service-Attachment.pdf?hsLang=en)

## Statements of Work

Engagement-specific documents for SilverSky advisory, assessment, validation, and incident response services.

[↗SOW Continuous Validation Services – S-200-3192](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Continuous-Validation-Services-S-200-3192.pdf?hsLang=en) [↗SOW Simulated Cloud Breach Assessment – S-266-3156](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Simulated-Cloud-Breach-Assessment-S-266-3156.pdf?hsLang=en) [↗SOW vCISO Managed Service - Tier 1 S-200-3152](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20vCISO%20Managed%20Service%20-%20Tier%201%20S-200-3152.pdf?hsLang=en) [↗SOW vCISO Managed Service - Tier 2 S-200-3153](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20vCISO%20Managed%20Service%20-%20Tier%202%20S-200-3153.pdf?hsLang=en) [↗SOW vCISO Managed Service - Tier 3 S-200-3154](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20vCISO%20Managed%20Service%20-%20Tier%203%20S-200-3154.pdf?hsLang=en) [↗SOW vCISO Managed Service - Tier 4 S-200-3155](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20vCISO%20Managed%20Service%20-%20Tier%204%20S-200-3155.pdf?hsLang=en) [↗SOW Supply Chain Risk Program Development - S-266-3285](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20Supply%20Chain%20Risk%20Program%20Development%20-%20S-266-3285.pdf?hsLang=en) [↗SOW Cybersecurity Event Response Services S-266-3286](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20Cybersecurity%20Event%20Response%20Services%20S-266-3286.pdf?hsLang=en) [↗SOW CMMC Readiness Assessment – S-266-2902](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-CMMC-Readiness-Assessment-S-266-2902.pdf?hsLang=en)[↗SOW CMMC Gap Assessment – S-266-3289](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20CMMC%20Gap%20Assessment%20-%20S-266-3289.pdf?hsLang=en) [↗SOW Continuous Validation Services (Advanced) – External – S-200-3044](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Continuous-Validation-Services-Advanced-External-S-200-3044.pdf?hsLang=en) [↗SOW Continuous Validation Services (Advanced)- Internal – S-200-3043](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Continuous-Validation-Services-Advanced-Internal-S-200-3043.pdf?hsLang=en) [↗SOW Email Social Engineering Testing – S-266-2730](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Email-Social-Engineering-Testing-S-266-2730.pdf?hsLang=en) [↗SOW External Infrastructure Assessment – S-266-2431](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-External-Infrastructure-Assessment-S-266-2431.pdf?hsLang=en) [↗SOW Simulated Breach Assessment S-266-3163](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Simulated-Breach-Assessment-S-266-3163.pdf?hsLang=en) [↗SOW GLBA GAP – S-266-3042](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-GLBA-GAP-S-266-3042.pdf?hsLang=en)[↗SOW FFIEC Compliance Gap Assessment – S-266-3290](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20FFIEC%20Compliance%20Gap%20Assessment-%20S-266-3290.pdf?hsLang=en) [↗SOW HIPAA GAP – S-266-2901](https://www.silversky.com/wp-content/uploads/2024/05/SOW-HIPAA-GAP-S-266-2901.pdf?hsLang=en) [↗SOW Internal Infrastructure Assessment – S-266-2821](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Internal-Infrastructure-Assessment-S-266-2821.pdf?hsLang=en) [↗SOW Vulnerability Assessment – S-266-2721](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Vulnerability-Assessment-S-266-2721.pdf?hsLang=en) [↗SOW ISO 27001 GAP – S-266-2904](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-ISO-27001-GAP-S-266-2904.pdf?hsLang=en) [↗SOW FFIEC IT Controls Review – S-266-2278](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-IT-Controls-Review-S-266-2278.pdf?hsLang=en)[↗SOW CIS Top 18 IT Controls Review – S-266-3288](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20CIS%20Top%2018%20IT%20Controls%20Review%20-%20S-266-3288.pdf?hsLang=en) [↗SOW IT Risk Assessment – S-266-2030](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-IT-Risk-Assessment-S-266-2030.pdf?hsLang=en) [↗SOW M365 Best Practice Assessment – S-266-3150](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-M365-Best-Practice-Assessment-S-266-3150.pdf?hsLang=en) [↗SOW Network Security Assessment – S-266-2029](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Network-Security-Assessment-S-266-2029.pdf?hsLang=en) [↗SOW NIST CSF Maturity Assessment – S-266-2903](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-NIST-CSF-Maturity-Assessment-S-266-2903.pdf?hsLang=en)[↗SOW NIST 800-171 Compliance Gap Assessment – S-266-3291](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20NIST%20800-171%20Compliance%20Gap%20Assessment%20-%20S-266-3291.pdf?hsLang=en) [↗SOW PCI Compliance Readiness Assessment – S-266-2427](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-PCI-Compliance-Readiness-Assessment-S-266-2427.pdf?hsLang=en) [↗SOW PCI QSA Audit – S-266-2428](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-PCI-Compliance-Audit-S-266-2428.pdf?hsLang=en)[↗SOW SOC 2 Type 1 Gap Assessment – S-266-3292](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20SOC%202%20Type%201%20Gap%20Assessment%20-%20S-266-3292.pdf?hsLang=en)[↗SOW SOC 2 Type 2 Gap Assessment – S-266-3293](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20SOC%202%20Type%202%20Gap%20Assessment%20-%20S-266-3293.pdf?hsLang=en) [↗SOW Policy Review and Gap Assessment – S-266-2716](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Policy-Review-and-Gap-Assessment-S-266-2716.pdf?hsLang=en) [↗SOW Policy Development – S-266-2717](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Policy-Template-Development-S-266-2717.pdf?hsLang=en) [↗SOW Microsoft Cloud Security Review – S-266-3149](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Microsoft-Cloud-Security-Review-S-266-3149.pdf?hsLang=en) [↗SOW Firewall Configuration Review – S-266-2732](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Firewall-Configuration-Review-S-266-2732.pdf?hsLang=en) [↗SOW Managed Incident Response Service – S-200-2742](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20Managed%20Incident%20Response%20Service_S-200-2742.pdf?hsLang=en)[↗SOW Incident Response Plan Development – S-266-2735](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20Incident%20Response%20Plan%20Development%20-%20S-266-2735.pdf?hsLang=en)[↗SOW Incident Response Tabletop Exercise – S-266-2737](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20Incident%20Response%20Tabletop%20Exercise%20-%20S-266-2737.pdf?hsLang=en) [↗SOW NIST 800-53 GAP – Tier 1 "Low Baseline" – S-266-3151](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-NIST-800-53-GAP-Tier%201-Low-baseline-S-266-3151.pdf?hsLang=en)[↗SOW NIST 800-53 GAP – Tier 2 "Moderate Baseline" – S-266-3151](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20NIST%20800-53%20GAP%20-%20Tier%202%20Moderate%20-%20S-266-3151.pdf?hsLang=en) [↗SOW Application Security Assessment – S-266-2166](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-Application-Security-Assessment-S-266-2166.pdf?hsLang=en) [↗SOW CSA Services Quarterly S-200-3039](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-CSA-Services-Quarterly-S-200-3039.pdf?hsLang=en) [↗SOW CSA Services Monthly S-200-3040](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW-CSA-Services-Monthly-S-200-3040.pdf?hsLang=en) [↗SOW vCISO Advisory - S-266-2733](https://silversky.com/hubfs/Terms%20and%20Conditions%20Docs/SOW%20vCISO%20Advisory%20-%20S-266-2733.pdf?hsLang=en)

Solutions

Solutions

- [MxDR](https://silversky.com/mxdr)
- [Advisory Services](https://silversky.com/advisory-services)
- [Managed Security](https://silversky.com/managed-security)
- [Managed IT](https://silversky.com/managed-it)

Industries We Serve

Industries We Serve

- [Healthcare](https://silversky.com/healthcare-services)
- [Education](https://silversky.com/education)
- [Retail](https://silversky.com/retail-services)
- [Financial](https://silversky.com/financial-services)
- [Government](https://silversky.com/government)

Partners

Partners

- [Become a Partner](https://silversky.com/partners)

Resources

Resources

- [Silver Linings Blog](https://silversky.com/silver-linings)
- [Executive Perspective](https://silversky.com/executive-perspective-blog)
- [Case Studies](https://silversky.com/case-studies)
- [Guides & Whitepapers](https://silversky.com/guides-white-papers)
- [News](https://silversky.com/news)

Company

Company

- [About SilverSky](https://silversky.com/about-silversky)
- [Careers](https://silversky.com/careers)
- [Contact Us](https://silversky.com/contact-us)

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