--- title: The Human Layer Podcast description: "Discover SilverSky: The Human Layer podcast, where we delve into the stories and experiences of the people behind SilverSky, exploring trust and collaboration in cybersecurity." image: https://silversky.com/hubfs/human%20layer%20podcast.jpg --- [Skip to the main content.](https://silversky.com/human-layer-podcast#main-content) [![SilverSky Logo](https://silversky.com/hs-fs/hubfs/SS_LogoHorizontal_Grey_no_Tagline.png?width=588&height=164&name=SS_LogoHorizontal_Grey_no_Tagline.png "SilverSky Logo")](https://silversky.com?hsLang=en) [![SilverSky Logo](https://silversky.com/hs-fs/hubfs/SS_LogoHorizontal_Grey_no_Tagline.png?width=588&height=164&name=SS_LogoHorizontal_Grey_no_Tagline.png "SilverSky Logo")](https://silversky.com?hsLang=en) - [Home](https://silversky.com) - Solutions - [Advisory Services](https://silversky.com/advisory-services) - [MxDR](https://silversky.com/mxdr) - [Managed Security](https://silversky.com/managed-security) - [Managed IT](https://silversky.com/managed-it) - Industries - [Education](https://silversky.com/education) - [Financial Services](https://silversky.com/financial-services) - [Government](https://silversky.com/government) - [Retail](https://silversky.com/retail-services) - [Healthcare](https://silversky.com/healthcare-services) - Resources - [Cybersecurity Maturity Assessment](https://silversky.com/cyber-maturity-assessment) - [News](https://silversky.com/news) - [Silver Lining Blogs](https://silversky.com/silver-linings) - [Executive Perspective Blogs](https://silversky.com/executive-perspective-blog) - [Case Studies](https://silversky.com/case-studies) - [Guides & White Papers](https://silversky.com/guides-white-papers) - [The Human Layer Podcast](https://silversky.com/human-layer-podcast) - Partners - [Become a Partner](https://silversky.com/partners) - [Partner Deal Registration](https://silversky.com/partner-deal-registration) - About SilverSky - [About Us](https://silversky.com/about-silversky) - Login - [Visit Customer Support](https://support.silversky.com/) - [Visit SMC](https://cloud.postoffice.net/auth/login) - [Visit Lightning Portal](https://silversky.outsoc.com/dashboard/) - [Contact Us](https://silversky.com/contact-us) [![Talk to a Security Expert](https://no-cache.hubspot.com/cta/default/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a.png)](https://cta-redirect.hubspot.com/cta/redirect/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a) Toggle Menu Toggle Menu [![Talk to a Security Expert](https://no-cache.hubspot.com/cta/default/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a.png)](https://cta-redirect.hubspot.com/cta/redirect/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a) - [Home](https://silversky.com) - Solutions - [Advisory Services](https://silversky.com/advisory-services) - [MxDR](https://silversky.com/mxdr) - [Managed Security](https://silversky.com/managed-security) - [Managed IT](https://silversky.com/managed-it) - Industries - [Education](https://silversky.com/education) - [Financial Services](https://silversky.com/financial-services) - [Government](https://silversky.com/government) - [Retail](https://silversky.com/retail-services) - [Healthcare](https://silversky.com/healthcare-services) - Resources - [Cybersecurity Maturity Assessment](https://silversky.com/cyber-maturity-assessment) - [News](https://silversky.com/news) - [Silver Lining Blogs](https://silversky.com/silver-linings) - [Executive Perspective Blogs](https://silversky.com/executive-perspective-blog) - [Case Studies](https://silversky.com/case-studies) - [Guides & White Papers](https://silversky.com/guides-white-papers) - [The Human Layer Podcast](https://silversky.com/human-layer-podcast) - Partners - [Become a Partner](https://silversky.com/partners) - [Partner Deal Registration](https://silversky.com/partner-deal-registration) - About SilverSky - [About Us](https://silversky.com/about-silversky) - Login - [Visit Customer Support](https://support.silversky.com/) - [Visit SMC](https://cloud.postoffice.net/auth/login) - [Visit Lightning Portal](https://silversky.outsoc.com/dashboard/) - [Contact Us](https://silversky.com/contact-us) [Linkedin](https://www.linkedin.com/company/silversky/) [YouTube](https://www.youtube.com/user/SilverSkyvideos) ![Human Layer Podcast](https://silversky.com/hs-fs/hubfs/Human%20Layer%20Podcast.png?width=1920&height=942&name=Human%20Layer%20Podcast.png) ###### SILVERSKY PODCAST ## Cybersecurity is built on trust. Trust starts with people. SilverSky: The Human Layer gives customers, partners, employees, and our broader community a closer look at the people behind SilverSky. [Spotify](https://open.spotify.com/show/033N8IdEBFtRu5f0wXJJEf?si=fc0fe93bb41642d7) [Apple Podcasts](https://podcasts.apple.com/us/podcast/silversky-the-human-layer/id6789637507) [YouTube](https://www.youtube.com/@SilverSkyvideos) [Amazon Music](https://music.amazon.com/podcasts/3b9ad42c-a6fd-4055-846d-efceb041a239/silversky-the-human-layer) [iHeartRadio](https://www.iheart.com/podcast/269-silversky-the-human-layer-338589914/) About the Series ## A people-first look at the individuals behind SilverSky. Each episode features candid conversations with SilverSky team members, leaders, partners, and customers about career paths, experiences, lessons learned, and the relationships that shape the work we do every day. This is not a technical briefing or a sales conversation. It is a people-first series about the individuals, perspectives, and values behind a long-standing cybersecurity partner. Why Listen Meet the people behind the partnership. Latest Episode ## Episode 04: Featuring Jessica Huellmantel Bruce Wirt sits down with Jessica Huellmantel, Vice President of Customer Success at SilverSky, to discuss her 21-year journey with the company, the customer relationships that have grown alongside it, and why listening remains at the center of strong customer success. ![Jessica Huellmantel](https://silversky.com/hs-fs/hubfs/Human%20Layer%20Podcast/Jessica%20Huellmantel.png?width=636&height=636&name=Jessica%20Huellmantel.png) Now Available ### Customer success starts with listening. In Episode 4 of SilverSky: The Human Layer, Jessica reflects on more than two decades of change, growth, and customer relationships at SilverSky. She shares how listening helps uncover what customers actually need, why long-term relationships matter, and how SilverSky is expanding its Customer Success team to create more meaningful conversations and deliver greater value across the customer base. “We're not here to push a product. We're here to solve a problem.” [Spotify](https://open.spotify.com/episode/05z8weAdk0mqnajMdheILi?si=f0bc5d25281d4210) [Apple](https://podcasts.apple.com/us/podcast/the-human-layer-episode-4-jessica-huellmantel/id6789637507?i=1000790015817) [YouTube](https://youtu.be/9h0dAZxtGfc?si=5JXP0l5f9wBnAxa6) [Amazon Music](https://music.amazon.com/podcasts/3b9ad42c-a6fd-4055-846d-efceb041a239/episodes/cbc21af0-55ee-4a7f-a9a5-7004fa74b300/silversky-the-human-layer-the-human-layer-episode-4-jessica-huellmantel-building-customer-relationships-that-last) [iHeartRadio](https://www.iheart.com/podcast/269-silversky-the-human-layer-338589914/episode/the-human-layer-episode-4-jessica-huellmantel-building-customer-relationships-that-last-345448780) Inside the Episode 21 years of growth and change at SilverSky Building long-term customer relationships Listening before recommending solutions Scaling Customer Success with more meaningful conversations Leadership, team development, and customer value Follow the Show ## Subscribe wherever you listen. Follow SilverSky: The Human Layer on your preferred podcast platform and stay connected as new episodes are released. [**Spotify** Listen and follow the show on Spotify.](https://open.spotify.com/show/033N8IdEBFtRu5f0wXJJEf?si=fc0fe93bb41642d7) [**Apple Podcasts** Subscribe through Apple Podcasts.](https://podcasts.apple.com/us/podcast/silversky-the-human-layer/id6789637507) [**YouTube** Watch podcast videos and SilverSky content.](https://www.youtube.com/@SilverSkyvideos) [**Amazon Music** Listen through Amazon Music.](https://music.amazon.com/podcasts/3b9ad42c-a6fd-4055-846d-efceb041a239/silversky-the-human-layer) [**iHeartRadio** Follow the show on iHeartRadio.](https://www.iheart.com/podcast/269-silversky-the-human-layer-338589914/) SilverSky: The Human Layer ## Trust starts with people. Get a closer look at the people, perspectives, and values behind SilverSky. [Visit SilverSky.com](https://silversky.com?hsLang=en) Solutions Solutions - [MxDR](https://silversky.com/mxdr) - [Advisory Services](https://silversky.com/advisory-services) - [Managed Security](https://silversky.com/managed-security) - [Managed IT](https://silversky.com/managed-it) Industries We Serve Industries We Serve - [Healthcare](https://silversky.com/healthcare-services) - [Education](https://silversky.com/education) - [Retail](https://silversky.com/retail-services) - [Financial](https://silversky.com/financial-services) - [Government](https://silversky.com/government) Partners Partners - [Become a Partner](https://silversky.com/partners) Resources Resources - [Silver Linings Blog](https://silversky.com/silver-linings) - [Executive Perspective](https://silversky.com/executive-perspective-blog) - [Case Studies](https://silversky.com/case-studies) - [Guides & Whitepapers](https://silversky.com/guides-white-papers) - [News](https://silversky.com/news) Company Company - [About SilverSky](https://silversky.com/about-silversky) - [Careers](https://silversky.com/careers) - [Contact Us](https://silversky.com/contact-us) [![SilverSky logo](https://silversky.com/hubfs/Untitled.png)](https://silversky.com/?hsLang=en) - [Terms Of Service](https://silversky.com/customer-terms-service-documents) - [Privacy Policy](https://silversky.com/privacy-policy) - [Cookie Policy](https://silversky.com/cookie-policy) - [Report An Issue](https://silversky.com/reporting-an-issue) © 2026 SilverSky [Linkedin](https://www.linkedin.com/company/silversky/)[YouTube](https://www.youtube.com/user/SilverSkyvideos) Cookie Settings Return to top