Businesses are under constant attack by threat actors using malware, rootkits, social engineering, or other tools to infiltrate company information systems and extract confidential data. In addition, security incidents can arise even without such actors – laptops go missing, employees make poor security choices, or inadvertent misconfiguration sets your company on a collision course with data-protection regulations. In the cybersecurity world, we know that breach or data loss (whether accidental or deliberate) is inevitable. Having a proper plan in place can help mitigate the ensuing damage to your business. Using industry-approved practices, SilverSky’s experienced Incident Response team develops customized response plans including frameworks, playbooks, and quick-reference material. Taken together, the plan guides client technical and executive teams through the process of identifying and responding to security incidents affecting their networks and intellectual properties.

In addition to having an Incident Response team in place and a plan to follow in case of emergency, a well-prepared business should have a clear, documented view of their security program’s maturity level — both as it exists now and as the company intends it to be. SilverSky’s Incident Response Readiness Review is a discovery process in which highly trained individuals conduct a series of interviews to assess the business’ current preparedness. Upon completion of the process, the customer receives a full written report, including a list of priorities for effectively addressing any weaknesses or challenges discovered. Further, the customer will be provided with a detailed, actionable spreadsheet-based record of the company’s current security posture, strengths, and areas for improvement.

In the event of a breach, it is crucial that each member of the Incident Response team (including its nontechnical members) understands and feels comfortable in their crucial role. Failure to establish, properly train, and educate employees on their specific roles and responsibilities of the Incident Response process can result in grave damage to business operations, including financial loss, reputational harm, and regulatory exposure. Silversky’s Incident Response team builds and conducts tabletop exercises – guided events that provide a step-by-step walkthrough of real-world situations in order to challenge and scrutinize the Incident Response capabilities of the client’s organization. These intensive simulated exercises give the clients keen insight into the strengths and weaknesses of their own incident response process, and highlight areas in which processes and participants can grow stronger. We work with clients to customize each event to their individual circumstances and experience level; alternately, we offer a selection of high-likelihood scenarios against which clients can test their mettle.

SIlverSky’s Incident Response team specializes in responding to events that may compromise the confidentiality, integrity, or availability of customers’ information systems and data. Our global bench of experts includes deep expertise in all aspects of response, as well as the confidence that 24/7 resource availability brings to customers wherever their location. In addition, SilverSky has wide and varied expertise in readiness practices and training, helping customers to prepare themselves to respond effectively to incidents and to make the best and most efficient use of corporate funds spent on response and remediation activities.