We regard a complaint, incident, or failure as an expression of concern or dissatisfaction about our organization, our staff, our partners, our contracted service providers, or anyone else acting on our behalf. A compliant, incident, or failure can be received verbally, by phone, by email, in writing, or via a support ticket.
Should you wish to report a complaint, incident, or failure anonymously, you may do so via the following:
Anonymous Reporting Website: http://silversky.ethicspoint.com
Anonymous Reporting Hotline: 844-942-3296
The complaint, incident, or failure will be formally acknowledged and will be logged. If the complainant feels that the problem has not been satisfactorily resolved, they can request that the complaint be reviewed at the Executive Management level. At this stage, the complaint should be submitted to email@example.com. The request for Executive Management level review will be acknowledged within 48 hours of receiving it.